Privacy Policy

Last updated: 20 April 2026

Artisan Site Solutions (“we”, “us”, or “our”) operates the website https://artisansitesolutions.com. We are committed to protecting your privacy and handling your personal information responsibly in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA), and other applicable South African laws.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, contact us, request a quote, or engage us to build or maintain a website.

1. Who We Are

  • Responsible Party: Artisan Site Solutions 
  • Physical Address: 19 Mostert street Western Cape
  • Email: outtheboxeng@gmail.com
  • Phone: +27681096234
  • Information Officer: Jonathan – contactable via the email above.

If you have any questions about this policy or how we handle your personal information, please contact us.

2. What Personal Information We Collect

We may collect the following categories of personal information:

From website visitors:

  • Technical data: IP address, browser type, device information, pages visited, time spent on site, and referral source (via server logs or analytics tools).
  • Cookies and similar technologies (see section on Cookies below).

From clients and potential clients (when you contact us or request services):

  • Contact details: Full name, email address, phone number, company name, and physical/business address.
  • Project-related information: Website requirements, design preferences, content, login credentials for hosting/domains (where you grant us access), payment details (processed via secure third-party gateways).
  • Any other information you voluntarily provide in forms, emails, calls, or meetings.

We aim to collect only the information necessary for the purposes described below.

3. How and Why We Collect and Use Your Personal Information (Purpose and Lawful Basis)

We process your personal information for the following purposes:

  • To respond to your enquiries and provide quotes for website design, development, hosting, or maintenance services.
  • To enter into and perform contracts with you (e.g., building and delivering your website).
  • To communicate with you about your project, updates, invoices, or support.
  • To improve our website and services (using anonymised or aggregated data where possible).
  • For marketing our services (only with your consent or where we have a legitimate interest).
  • To comply with legal obligations (e.g., tax, accounting, or anti-money laundering requirements).
  • To protect our rights, property, and safety, or that of our clients and the public.

We rely on lawful grounds under POPIA such as:

  • Consent (where you actively agree, e.g., for marketing).
  • Contract (necessary to provide the services you requested).
  • Legitimate interest (e.g., running our business efficiently).
  • Legal obligation.

Providing your personal information is generally voluntary, but if you do not provide it, we may not be able to respond to your enquiry or provide our services.

4. Sharing Your Personal Information

We may share your personal information with:

  • Trusted third-party service providers who assist us (e.g., hosting providers like [name them if known], domain registrars, email service providers, accountants, or subcontractors/developers working on your project). These parties are contractually obligated to protect your information.
  • Payment processors (your card details are not stored by us).
  • Legal authorities if required by law.

We do not sell your personal information to third parties.

Some of these third parties may be located outside South Africa. Where we transfer personal information outside the Republic, we take reasonable steps to ensure an adequate level of protection (e.g., through contracts containing standard clauses).

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Enable essential functionality (e.g., remembering form data).
  • Analyse website traffic and improve user experience (e.g., via Google Analytics or similar tools).

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of the site.

For more details, please see our separate Cookie Policy (if you create one) or contact us.

6. Security of Your Personal Information

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. These include secure servers, access controls, and encryption where appropriate.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Retention of Your Personal Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law (e.g., for tax or contractual records). Once no longer needed, we will securely delete or anonymise it.

Comments left on our site (if any) and their metadata may be retained indefinitely for spam prevention and moderation purposes.

8. Your Rights Under POPIA

You have the right to:

  • Request access to the personal information we hold about you.
  • Request correction or deletion of inaccurate, irrelevant, or excessive information.
  • Object to the processing of your personal information (in certain circumstances).
  • Withdraw consent where we rely on consent (this will not affect processing already done).
  • Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, please contact us using the details above. We will respond within a reasonable time (usually 30 days, or as required by law).

9. Children’s Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will be revised. We encourage you to review this page periodically. Continued use of our website or services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Information Officer at:

Email: outtheboxeng@gmail.com Phone: +27681096234 Address: 19 Mostert street Western Cape

This policy is governed by the laws of the Republic of South Africa.

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